Returns

OUR POLICY LASTS 14 DAYS.

If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.I ordered wrong products. What do I do?If you found out you ordered the wrong product BEFORE your order is shipped, you can write us to help@onrial.com and our managers will do a replacement.However, once the goods have been shipped already, it’s not possible to change your order from our end. Please contact our team at hepl@onrial.com once you receive the package so you can arrange return delivery immediately. If products ordered in error, return to us unopened, unused, in perfect condition and within 30 days of the original delivery, we may be able to refund your unwanted product.However, please note that the delivery charge will abide by you.

I RECEIVED A WRONG PRODUCT.

If you receive the wrong products, please contact us help@onrial.com within 14 days after the products are delivered to you. We will send you the replacement (your original order) ASAP at our cost.

I RECEIVED A WRONG PRODUCT.

You will be responsible for the shipping and handling costs of returning the products to us unless it was the wrong or defected product delivered. Any item found not to be damaged or defective will not be subject of return or exchange in credit.

Returns

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@onrial.com

Refunds

Exchanges

If you have received your order and found that the product does not meet the declared quality, please contact us by mail hepl@onrial.com. In this case, you will need to send a defective product to our quality control department. Please note that this shipping will be at your expense. We will contact you as soon as we receive and inspect the item. If the product does not meet the quality, we will definitely offer you a replacement and compensate for the cost of delivery.

Unfortunately, our company is not responsible if the cargo was damaged during transportation. Always inspect the package upon receipt. If the package is lost or damaged in transit and the damage is visible externally, write it down on the bill of lading or on the transfer documents upon receipt of the package.

Exchanges